About Us

Welcome to electricshop.com, the online Electrical Superstore where you can buy the latest top brand electrical appliances at the best possible prices. By buying from electricshop.com you can save up to 30% off typical High Street Prices and have the goods delivered free and direct to your doorstep anywhere within the UK mainland. The company prides itself on the consistency and quality of its product range, its ability to react quickly and the quality of service it delivers to its customers. So whether you're looking for the very latest high definition television or a new washing machine or cooker we are the place to shop!

Our Origins

electricshop.com is the specialist online supply division of the Strangewood Group - one of the most respected independent electrical retailers within the UK. The company has been supplying top brand name consumer electrical goods for over 20 years and is part of one of Europe’s largest buying groups with over ½ Billion pounds worth of purchases direct from Manufacturers or Primary Suppliers .Trust & Reliability are the main qualities of this company. Together with competitive deals and free deliveries direct to your home…..you need choose no other online business to supply your domestic electrical products!!.Furthermore when you purchase from electricshop.com, you can take comfort from the fact that the company has many years of experience in the supply and service of top brand name electrical goods throughout the UK, and is financially secure.

Our Mission

It is our mission to:

• Offer a comprehensive range of high quality consumer electrical goods online.
• Offer customers savings of up to 30% off typical high street prices.
• Offer customers, quality, value and reliability from an online electrical retailer
• Offer a fair and responsive online customer service which is unrivalled within the UK on the www.
• Establish electricshop.com as the most trusted name in online electrical retailing.

Free Nationwide Delivery

We know that you expect your goods to be delivered promptly and efficiently. That’s why we have made it a priority at electricshop.com to deliver your goods as quickly as possible using our fast, efficient delivery service which comes direct to your home and is FREE!

Our bulk stocks mean that many orders are processed and delivered from stock, normally within 7-10 working days from payment anywhere within the UK mainland.

Deliveries direct from manufacturers or suppliers can take a little longer but we will keep you informed and updated.

• We deliver seven days a week
• Smaller items are dispatched via specialist carriers and are normally delivered within 2 - 5 days.
• Larger Items are despatched using our team of specialist nationwide carriers. Delivery can vary depending on where the stock is being dispatched from. However you will receive a phone call within 48 hours verifying your order and an estimated delivery date.

National distribution Centre

Our National Distribution Centre is located on a 3 acre site located in Hertfordshire and holds thousands of top brand electrical appliances in stock at any one time. This ensures that, in many cases, we are able to despatch your goods soon after our sales team receives your order.

Free Expert Advice

Our national call centre is manned by friendly, trained people who will be able to answer your queries and provide you with up-to-date product, pricing and availability information. Please note that:

• All electricshop.com staff are both audio/visual and household appliance trained and have received comprehensive training direct from manufacturers.
• Our staff are trained to provide accurate and impartial advice at all times when to assist you with your purchase.
• The national call centre is open Monday - Friday 9.00am - 5.30pm.

Customer Services

Our customer services department has friendly and fully trained staff who will be happy to deal with your call. They are on hand to answer any post sales enquiries that you may have. The customer service team are available Monday - Friday 9.00am - 5.30pm.

Secure Online Shopping

Our aim is to provide peace of mind and confidence when shopping online with electricshop.com. We utilise the industry standard secure socket layer technology (SSL) to encrypt your payment and address information when shopping on our website.

PCI Compliance

In addition to the measures we take to encrypt information, we are also Tier 1 PCI DSS Certified, which means that we have the top level of security protection.

What is PCI Compliance?

The payment card industry data security standard (PCI DSS) is a security standard which at Tier 1 certification and compliance ensures unbeatable security and protection of sensitive customer information including your credit card details.

The requirements for Tier 1 Certification include:

• Security management policies
• Security policies
• Security procedures
• Network architecture
• Software Design
• Critical Protective Measures

Nationwide Service

All products are supplied with a Manufacturers warranty. This is usually for 12 months but some manufacturers give a 24 month product cover as standard. Documents contained within the product carton normally give details of all warranty issues.

electricshop.com provide a free nationwide in home service facility. If our team of nationwide service agents are unable to repair a faulty item in your home, we shall arrange collection, repair and return of your product to you.

For absolute peace of mind for 3 or 5 years why not enquire about our highly discounted extended warranty plans?

Extended Warranty

electricshop.com bring you a highly competitive and fully comprehensive extended warranty scheme. This warranty offers absolute peace of mind against breakdown and accidental damage. All products we sell come with at least one year’s manufacturers warranty, which covers parts and labour. Investing in one of our extended warranties, will provide you with the following additional benefits immediately:

• Protection against breakdown for 3 or 5 years
• Protection against accidental damage from day one (Free promotional warranties exclude accidental damage)
• On-site cover included from day one
• New for old replacement if beyond economical repair
• No claims to submit and no bills to pay

Ask any of our team for details.

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